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Terms and Conditions


In the unlikely event that you’re not completely satisfied with the quality of any of our products, you have 7 days from delivery date to return a product for exchange if you’re unhappy with it in any way (return postage to be paid by the customer – or by us if item is faulty).

Faulty Prints

Should you find that your order is faulty or damaged in any way, we’ll replace it as quickly and efficiently as possible – plus we’ll refund your return postage

Longivity of Prints

Photo prints up to 100 years if kept out of direct sunlight under glass, Canvas prints up to 70 years if kept out of direct sunlight. Heat sources like radiators will reduce the longevity of all prints, so ideally keep your print away from them.


All images or prints are supplied without a copyright notice on them.

Delivery Times

We aim to deliver your products within 7 days of ordering. Please let me know as soon as possible if you need them before then. We will try our utmost to get them for you sooner.

Debit/Credit Card Security

When placing your order you will be taken to the PayPal system. We do not have access to this information. This website is certified safe by Norton Internet Security.


Troy Pointer Photography will only share buyers’ information to our professional printer suppliers. In this case, the supplier will not disclose any of your details).

International Orders

For international customers outside the UK mainland – customs charges may be levied when the parcel reaches your country and must be borne by you. Please beware that some packages may be opened and inspected by customs officials on entering your country. This is beyond our control.

Price Changes

We reserve the right to change prices without notice, and by law we do not have to sell any items advertised on this website if the price from our supplier has changed since we last updated this website. We do our best to ensure this doesn’t happen.

Troy Pointer Photography

Troy Pointer Photography